pdfrealitypuffy.co.za

Shipping Policy

PUFFY™ Shipping Policy

Last updated: 7 October 2026

1. About This Shipping Policy

This Shipping Policy explains how PDF-REALITY PUFFY (Pty) Ltd handles the delivery of products purchased through the PDF-REALITY PUFFY online store.

This policy should be read together with our Terms & Conditions and Returns & Refunds Policy.

Nothing in this policy is intended to remove or limit any consumer right that cannot legally be excluded under applicable law.

2. Where We Ship

We intend to offer delivery to:

ZA South Africa

Orders within South Africa are offered Standard Shipping.

International

We intend to offer International Shipping to eligible destinations outside South Africa.

International availability may depend on courier coverage, customs requirements, destination restrictions and other logistical considerations.

3. Shipping Methods

South Africa — Standard Shipping

Orders shipped within South Africa will be sent using our selected delivery service.

Courier/service: [TO BE CONFIRMED]

International — International Shipping

International orders will be sent using an appropriate international delivery service.

Courier/service: [TO BE CONFIRMED]

We may change delivery providers where reasonably necessary to operate the store or improve our delivery service.

4. Shipping Charges

Shipping charges are separate from the product price unless the website expressly states that an order qualifies for free shipping.

The applicable shipping charge will be displayed during checkout before the customer completes the order.

Current website configuration

  • South Africa: Standard Shipping
  • Rest of World: International Shipping

Final shipping rates: [TO BE CONFIRMED]

We will not represent a temporary or placeholder shipping charge as the final shipping cost.

5. Order Processing

After an order has been successfully placed and payment has been confirmed, we will begin processing the order.

Estimated processing time: [TO BE CONFIRMED]

Processing may take longer during:

  • product launches;
  • promotional periods;
  • periods of unusually high demand;
  • public holidays;
  • manufacturing delays; or
  • circumstances outside our reasonable control.

Where a significant delay affects an order, we will make reasonable efforts to communicate with the customer.

6. Delivery Times

Delivery time depends on the destination and delivery service used.

South Africa

Estimated delivery: [TO BE CONFIRMED]

International

Estimated delivery: [TO BE CONFIRMED]

Any delivery timeframe displayed on the website should be understood as an estimate unless we expressly state that a particular delivery date is guaranteed.

Where a delivery date or time has been specifically agreed with the customer, we will make reasonable efforts to meet that commitment, subject to applicable law.

South African consumer law provides protections concerning delivery at the agreed place and time, and where no specific time is agreed, delivery within a reasonable time. South African Government

7. Tracking

Where the selected delivery service provides tracking, tracking information may be supplied to the customer after the order has been dispatched.

Tracking provider/system: [TO BE CONFIRMED]

Customers should use the tracking information provided to monitor the progress of their shipment.

8. Delivery Address

Customers are responsible for providing a complete and accurate delivery address.

Please check the following before submitting your order:

  • full name;
  • street address;
  • suburb/locality;
  • city/town;
  • province/state where applicable;
  • postal/ZIP code;
  • country; and
  • contact information required by the delivery service.

An incorrect or incomplete address may result in a delivery delay or additional delivery costs.

If you notice an address error after placing an order, contact us as soon as possible at:

PDF-REALITY-PUFFY@pdfrealitypuffy.co.za

We cannot guarantee that an address can be changed after an order has entered the dispatch process.

9. Failed Delivery

A delivery may be unsuccessful if:

  • nobody is available to receive the package;
  • the address is incorrect or incomplete;
  • the courier cannot safely access the delivery location;
  • the customer refuses delivery; or
  • another circumstance prevents delivery.

Where applicable, the courier may attempt another delivery or contact the customer.

Additional delivery charges caused by incorrect information supplied by the customer may apply where permitted by law.

10. Damaged Packages

Customers should inspect the package when it is delivered where reasonably possible.

If the package appears significantly damaged, please document the condition with photographs and contact us as soon as possible.

Please provide:

  • order number;
  • photographs of the packaging;
  • photographs of the product;
  • description of the damage; and
  • any other information reasonably requested by us.

We will investigate the issue and provide the appropriate remedy in accordance with applicable law and our Returns & Refunds Policy.

South African consumer law provides specific protections concerning defective goods and delivery. South African Government

11. Lost or Missing Orders

If tracking indicates that an order has been delivered but you have not received it, contact us as soon as possible.

We may work with the delivery provider to investigate the shipment.

Customer support email:
PDF-REALITY-PUFFY@pdfrealitypuffy.co.za

We will not simply treat a package as lost without making reasonable efforts to investigate the issue.

12. International Customs and Import Charges

International orders may be subject to customs procedures, import duties, taxes, clearance fees or other charges imposed by the destination country.

Unless expressly stated otherwise at checkout, these charges are not included in the product price or international shipping charge.

The customer may be responsible for applicable destination-country charges.

Customs requirements differ between countries. South African customs authorities also apply customs procedures to goods entering or leaving the country. South African Revenue Service

PDF-REALITY PUFFY cannot guarantee that a particular destination will impose no customs or import charges.

13. International Delivery Delays

International shipments may take longer because of:

  • customs inspections;
  • import documentation;
  • destination-country regulations;
  • courier delays;
  • public holidays;
  • weather;
  • transport disruptions; or
  • other circumstances outside our reasonable control.

Customs delays are outside our direct control.

14. Refused International Shipments

If a customer refuses an international shipment because of customs charges or other destination-country requirements, the shipment may be returned to the sender.

Any refund or additional delivery costs will be handled in accordance with applicable law and our Returns & Refunds Policy.

15. Delivery Risk

We will comply with applicable consumer laws concerning responsibility for goods during delivery.

For South African transactions, the CPA provides rules concerning delivery and when responsibility for delivered goods passes to the consumer. South African Government

Nothing in this policy is intended to remove or reduce those statutory protections.

16. Delivery Restrictions

Some destinations may not be available for delivery because of:

  • courier limitations;
  • customs restrictions;
  • legal requirements;
  • sanctions or trade restrictions;
  • remote-location limitations; or
  • other logistical restrictions.

If an order cannot reasonably be delivered to the selected destination, we will contact the customer.

17. Changes to Shipping Services

We may change our courier providers, shipping methods, delivery coverage or shipping rates from time to time.

Any applicable shipping charge will be presented to the customer before an order is completed.

Changes will not retroactively alter the agreed shipping terms of an existing order except where permitted by applicable law.

18. Contact Us

For questions about delivery, tracking or shipping:

PDF-REALITY PUFFY (Pty) Ltd
Email: PDF-REALITY-PUFFY@pdfrealitypuffy.co.za

Courier: [TO BE CONFIRMED]
Processing time: [TO BE CONFIRMED]
South Africa delivery estimate: [TO BE CONFIRMED]
International delivery estimate: [TO BE CONFIRMED]